All products are entirely handcrafted and minor differences are natural. But this always means that they are going to be unique. Uniqueness, originality and attention to detail make every product different from others, no two are exactly the same.

No, we use only Beeswax, Soy and Coconut waxes for all candles.

No, we do not test any products on animals.

Every item at SYSO is handmade and generally requires a longer production time than mass-produced products.

Yes! All our products come with complimentary gift wrapping so you don’t have to pay extra.

We offer a range of customisation options to meet your specific requirements, click here for more. Please let us know your specifications, and we’ll work closely with you to deliver a bespoke order that meets your expectations.

Yes! Explore the collection of Kinshipped greeting cards and add them to your gift purchases. We will handwrite your message inside and mail it with the gift for you.

All of our candles come with a candle care card. Always follow the instructions to ensure your candles stay looking & smelling great!

It’s normal for natural wax candles to have scent degradation because the molecules of fragrance oil will evaporate from the wax into the air constantly even when the candle is not burning. It’s best to burn the candle as soon as possible if you want to enjoy the strongest strength of its aroma.

Exposure to UV light causes candle discolouration. For the best results, try to avoid keeping unlit candles in a place with direct sunlight.

1. Trim wicks regularly

2. Extinguish candles with a candle extinguisher or dipper

3. Keep candles away from drafts

All of our products are handmade and unique, therefore, the actual pieces may slightly vary in colour and size from the images shown online. We strive to provide the most accurate information about each product. Please make sure that you have carefully read the descriptions and viewed the images of each item before placing an order.

While we aim for the flowers to last a lifetime, we cannot guarantee that there will be no fading of the flowers. To maintain the preservation pieces' appearance, it's best to keep them away from direct sunlight.

Some white flowers may turn brown after preservation.

Yes! We accept dried flowers. Please follow step 1 before sending us your flowers. We will assess whether we can use your dried flowers.

To send us your flowers, follow the detailed packing instructions here. You'll find step-by-step guidance to ensure your flowers arrive safely.